Delete account

Delete Your Orick Fitness Account

Delete Your Account

We're sorry to see you go! This page explains how to permanently delete your Orick Fitness account and what data will be removed.

⚠️ Important: Account deletion is permanent and cannot be undone. Please make sure you want to proceed before submitting a deletion request.

What Gets Deleted?

When you delete your account, the following information will be permanently removed:

  • Personal Information: Name, email, phone number, and profile data
  • Fitness Data: All workout history, exercise logs, and activity tracking
  • Nutrition Data: Diet plans, meal logs, and calorie tracking history
  • Brain Games: All scores and game history
  • App Activity: QR scan history and usage data
  • Wallet: Transaction history (wallet balance will be forfeited)

What Gets Retained?

Some data may be retained for legal and regulatory compliance:

  • Financial Records: Payment transactions may be kept for up to 7 years for tax compliance
  • Legal Requirements: Data required by law or for dispute resolution
  • Backup Systems: Data in backups will be automatically deleted within 90 days

How to Delete Your Account

Method 1: Delete In-App
  1. Open the Orick Fitness app
  2. Go to Settings → Account Settings
  3. Tap "Delete Account"
  4. Confirm your decision
Method 2: Email Request

Send an email to support@orickfitness.com with:

  • Subject: "Delete My Account"
  • Your registered email address
  • Your phone number (if applicable)
  • Confirmation that you want permanent deletion
Email Deletion Request Contact Support

Deletion Timeline

  • Within 24 hours: Your account access will be disabled
  • Within 30 days: All personal data will be permanently deleted from our active systems
  • Within 90 days: Data will be removed from backup systems
💡 Not Ready to Delete?
You can delete specific data (like workout history or diet logs) without deleting your entire account. Go to Settings → Privacy → Manage My Data in the app.

What Happens to Your Subscription?

  • Active gym subscriptions will be immediately cancelled
  • No refunds for unused subscription periods (unless required by law)
  • Any remaining wallet balance will be forfeited
  • Loss of access to all premium features
💰 Wallet Balance: If you have money in your wallet, please request a refund BEFORE deleting your account. Contact support to process refunds.

Need Help?

If you have questions about account deletion or need assistance: